We generally only ship once a week, which involves a lovely stroll down to the local post office with bags full of pedals, it accounts for almost all of our exercise for the week. If you’re concerned about when your pedal (or what-have-you) is shipping and you’d like to know when our next jaunt to drop off shipments is planned shoot us a quick message.
All of our pedals are shipped via USPS Priority Mail.
As we occasionally have tees and the like in the store, we have a separate cheaper shipping rate for those smaller bits. They go first class and don’t include insurance.
THIS IS NOT FOR PEDALS!!!!
If you are buying a pedal, please do not select the appropriate shipping option. Your order will not be processed until you have paid the full shipping amount. If the balance is not paid promptly, your order will be cancelled and you will be refunded minus a 10% restocking fee.
If your pedal arrives and has obviously been damaged in transit, do not try to use the pedal, do not hook a power supply up to it. Please take a picture of it and the damaged packaging so we can put in a claim. We will let you know what to do with the damaged pedal, don’t hoy it in the bin. We may ask you to return it to us.
In some cases it might not be possible to replace your pedal one for one (for example if it was from a limited run or if we don’t have any more of the the same coloured enclosure), but we will do out best to work something out.
If your pedal doesn’t arrive but tracking says that is has, there’s nothing we can do, but we will give you whatever information you need to file a claim.
For international orders
We recommend you buy through our retailers if possible. They are able to offer quicker delivery, and you’ll be able to avoid those pesky customs fees.
If you order direct from us and your package gets damaged in your country, it gets a bit murky. Claims can be difficult and there can be delays. Although we’ve (touch wood) had very few problems so far, it is definitely safer ordering from retailers.
Once the package has entered the destination country we might not be able to trace it. Once the package is in the buyer’s country it is the responsibility of the local post office to complete the delivery. We can’t really do anything to help. You may have to chase up delayed shipments with them. If an item goes missing in the destination country or tracking shows the item to be delivered and the customer (you) didn’t receive it, it is unlikely that we’ll be able to help and the responsibility of claiming will fall on the customer (you again).
International customers will probably have to pay local customs fees on imported goods. This is the customer’s responsibility. If you are unsure about customs fees, please contact whichever local authority deals with that kind of thing BEFORE you buy. We do not offer any refunds or payments to help with customs fees.
If you refuse an item and it is returned to us, you will receive a refund for the item minus any fees we have to pay, and minus shipping. It can take several months for international returns to make it back.
If an item is returned to us and you want it shipped out again, you will have to pay shipping again.
Problems with your order
If you have any problems with your order, be sure to contact us first. We’ll do everything we can to make things right.
If your product arrives and doesn’t work, let us know as soon as possible. We will ask you to send us photos or video to demonstrate the issue, and will have a few questions to help us diagnose the problem. It may be something that we can solve remotely. If not we’ll ask you to send it back, and we will fix it.
If you have a problem with your Champion Leccy pedal or doowhacky at any time, we are generally happy to fix the issue free of charge. As stated above please contact us first to explain the situation and issue with the product.
If it has obviously been abused or seen a lot of action we are still happy to help, but we on occasion may require a small bench fee.
The user is responsible for getting the pedal back to us.
Please be aware of which power supply you should be using for your pedals, be aware of current draw, chained power supplies and invest a wee bit of time tin your set up, make sure it works and make sure it’s safe. All Champion Leccy pedals and devices to date use a standard centre negative 2.1mm BOSS style +9V DC supply. Using the wrong power supply is dangerous, don’t do it. It could fry your pedal or your power supply, and it most certainly will void your warranty.
Before you Buy
If you are interested in one of our products but not 100% sure it’s for you, please contact us before purchase with any questions you have. If it sounds like it’s not right for you, we’ll tell you, we may even be able to help you find what you are after.
Please be aware that all our enclosures, whether acid etched or screen printed, are done by hand by small businesses. By their nature they’re all slightly imperfect and unique, they all have a little character. If this is a concern, it may be that we aren’t for you, we don’t accept returns based on small imperfections in the enclosure.
If you purchase something from us and suffer buyer’s remorse for whatever reason, please be aware that we will NOT accept it as a return. If you have changed your mind about a preorder, we will generally consider refunds however, there will be a restocking fee of 10% for all cancelled orders. If you wish to cancel a preorder, please contact us directly.
We reserve the right to cancel your order if we have reason to suspect you of flipping our products for profit. In all cases we will contact you before cancelling your order. Please be aware that if we do cancel your order a small fee will be applied to cover Paypal fees. If you order more than one of the same product we may also contact you about your order.
Also feel free to contact us and ask any questions you like before purchase, we’re more than happy to talk things through with you.
If you are unsure about any of our policies or would like to ask about something we haven’t covered here please contact us.
Please bear with us, sometimes things change, we don’t want them to, but they do. We are a very, very small company and sometimes it may take us a while to figure things out. If there are any functionality issues with checkout we will remedy them as soon as is possible. We may need to come back and change small details, but as of time of publishing all information above is true and correct.
Your support (and patience on occasion) is very much appreciated.