These are the terms and conditions of sale.
They let you know what to expect in all eventualities.
They also help us deal with any issues quickly and easily.
It is your responsibility to read this before check out.
By ticking that box you have agreed to these terms.
We are always here to support our customers. Please contact us if you have any questions at all.
Shipping
We ship as often as we can. In stock items generally ship next day.
If you want to check when your pedal is shipping shoot us a quick message.
All domestic (USA) shipping is sent via USPS Priority Mail (insured)
As we occasionally have tees and the like in the store, we have a separate cheaper shipping rate for those smaller bits. They go first class and don’t include insurance.
THIS IS NOT FOR PEDALS!!!!
If you are buying a pedal, please select the appropriate shipping option. Your order will not be processed until you have paid the full shipping amount. If the balance is not paid promptly, your order will be cancelled and you will be refunded minus a 10% restocking fee.
If your pedal arrives and has obviously been damaged in transit, do not try to use the pedal, do not hook a power supply up to it. Please take a picture of it and the damaged packaging so we can put in a claim. We will let you know what to do with the damaged pedal, don’t hoy it in the bin. We may ask you to return it to us.
In some cases it might not be possible to replace your pedal one for one (for example if it was from a limited run or if we don’t have any more of the the same coloured enclosure), but we will do our best to work something out.
For international orders
We recommend you buy through one of our retailers if possible. They are able to offer quicker cheaper delivery, and you’ll be able to avoid those pesky customs fees.
International shipping has an uninsured first class option.
If you choose to go uninsured and something happens to your pedal, we won’t be able to replace it.
Once the package has entered the destination country we might not be able to track it. Once the package is in the buyer’s country it is the responsibility of the local post office to complete the delivery. We can’t really do anything to help. You may have to chase up delayed shipments with them. If an item goes missing in the destination country or tracking shows the item to be delivered and the customer (you) didn’t receive it, it is unlikely that we’ll be able to help and the responsibility of claiming will fall on the customer (you again).
International customers will probably have to pay local customs fees on imported goods. This is the customer’s responsibility. If you are unsure about customs fees, please contact whichever local authority deals with that kind of thing BEFORE you buy. We do not offer any refunds or payments to help with customs fees.
If you refuse an item and it is returned to us, you will receive a refund for the item minus any fees we have to pay, and minus shipping. It can take several months for international returns to make it back.
If an item is returned to us and you want it shipped out again, you will have to pay shipping again.
Problems with your order
If you have any problems with your order, be sure to contact us first. We’ll do everything we can to make things right.
If your product arrives and doesn’t work, let us know as soon as possible. We will ask you to send us photos or video to demonstrate the issue, and will have a few questions to help us diagnose the problem. It may be something that we can solve remotely. If not we’ll ask you to send it back, and we will fix it.
In most cases we will send you a return label and will be responsible for shipping the item back to you.
Repairs
If you have a problem with your Champion Leccy pedal or doowhacky further down the road, we are generally happy to fix the issue for the price of parts. As stated above please contact us first to explain the situation and issue with the product. There might be a remote solution.
If it has obviously been abused, tampered with or seen a lot of action, we are still happy to help, but we may require a small bench fee. This is also the case for bigger jobs.
The user is responsible for getting the pedal back to us. We recommend insuring the package, but we leave that decision up to the customer. If the item is lost or damaged on its way to us then you will need to file a claim.
The customer is also expected to pay for return shipping (including insurance) – $15 at the time of writing.
Power supplies
Using the wrong power supply is dangerous, don’t do it. It could fry your pedal or your power supply, and it most certainly will void your warranty.
Check pedal listings/ the manual for your pedals’s power needs.
In most cases this will be +9V DC centre negative and 200mA
Before you Buy
If you are interested in one of our products but not 100% sure it’s for you, please contact us before purchase with any questions you have. If it sounds like it’s not right for you, we’ll tell you, we may even be able to help you find what you are after.
If you purchase something from us and suffer buyer’s remorse for whatever reason, please be aware that we will NOT accept it as a return. If you have changed your mind about a preorder, we will generally consider refunds however, there will be a restocking fee of 10% for all cancelled orders. If you wish to cancel a preorder, please contact us directly.
We reserve the right to cancel your order if we have reason to suspect you of flipping our products for profit. In all cases we will contact you before cancelling your order. Please be aware that if we do cancel your order a small fee will be applied to cover Paypal fees. If you order more than one of the same product we may also contact you about your order.
Also feel free to contact us and ask any questions you like before purchase, we’re more than happy to talk things through with you.
If you are unsure about any of our policies or would like to ask about something we haven’t covered here please contact us.
Disclaimer
Please bear with us, sometimes things change, we don’t want them to, but they do. We are a very, very small company and sometimes it may take us a while to figure things out.
Your support (and patience on occasion) is very much appreciated.