Firstly, be aware of what you’re buying. It’s a handmade, hand painted pedal. I use quality components and put plenty of care and attention into each build. I don’t half-arse making pedals, but sometimes things do go wrong. That’s just life. If something does go wrong, if the pedal doesn’t work, or it sounds broken, I’ll sort it out for you. I test every pedal before I put it on the site to make sure it sounds grand.
You cannot return something because you’ve changed your mind.
I’m happy to repair any of my pedals as long as I’m still about. This warranty does not apply to the enclosure, artwork or knobs (see below). The conditions are as follows:
- The pedal has not been abused. Don’t throw it about. Don’t sit on it. Keep it safe when you transport it, don’t just chuck it in a bag with your other pedals.
- The wrong kind of power supply hasn’t been plugged into it. This unit (unless specified) was designed to be run on a standard BOSS style DC centre negative 9V supply. Don’t plug it into 12V or 18V supplies. It wasn’t designed for AC either, but then very few pedals are.
- No-one has tampered with the guts of the pedal. If anyone has tried to modify it, or fix it themselves, you’re not covered by the warranty. By all means look, but don’t touch. If you really want to tinker with it, feel free, just remember that voids the warranty.
- It hasn’t been subjected to any conditions that it wasn’t designed for, like a bath or an oven.
artwork, enclosure and knobs – If you’re taking care of your pedal these should be fine. The enclosures are 1/10″ thick aluminium, they’re pretty tough, if you’ve broken the enclosure you’ve been doing something you shouldn’t have. The artwork is hand-painted, they aren’t perfect because they aren’t done by a machine, they are all one-offs. The artwork has been clear coated several times after painting, it should be adequate for normal use if you’re taking care of the pedal. The knobs will hold up to normal usage, if something does happen to them, you can replace them yourself, or I can send some more out at a small charge.
If something horrible does happen to the artwork and you’d like me to fix it, send a picture, and I’ll give you a quote. Just be aware, that it will take a week or so to re-paint and clear coat it again.
If something isn’t right, contact me by email firstname.lastname@example.org or through the contact page, describe the problem and if possible send video or pictures, if it doesn’t sound right and you can send a sound sample, that would be great. Please supply proof of purchase too. Don’t send anything to me before you’ve contacted me. Beyond the cost of sending it back, you won’t have to pay for anything else (no bench fee, no charge for components or return postage).
As long as you’ve taken care of your pedal, I’m happy to maintain it.